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Whately reports changes in ambulance service have improved response time to medical calls

WHATELY — If residents reject a proposed regional 24/7 paramedic ambulance, Whately officials say they would not panic.

“I think in the long run, we’re better off with the regional service, but if we didn’t end up with the regional service, I will not be crying. We still have the local service,” Select Board member Joyce Palmer Fortune said recently.

The sentiment follows news that a new system with on-call volunteer shifts and higher stipends have enhanced response to medical calls in recent months.

Whately Ambulance Director Gary Stone created the new system as an alternative to the proposed regional paramedic ambulance with Deerfield and Sunderland. Earlier this month, the board requested the data demonstrating improvements in the town service over the past six months.

Whately residents will be asked to join a regional ambulance service on Oct. 15 at a special town meeting.

Although Stone said he will support the regional venture, if the town service gets more volunteers, he believes it would fulfill the ambulance needs in Whately.

“I hope there will still be a volunteer service,” Select Board member Jonathan Edwards said. “I really appreciate how great you’ve been during this whole process. Whately owes you a huge debt of gratitude.”

The board has struck a similar theme as the Deerfield Board of Selectmen, which backs the regional approach, but will also put the local option before voters in October.

Since April, the Whately ambulance service has dropped its response time by an average of two minutes, down to 10 minutes, according to Stone. In total, there were 21 requests for medical assistance in April and May. Of those, 13 were coded as intermediate and/or basic-level responses, while eight were considered paramedic level.

Whately EMTs responded to 19 calls, while a “no response” was recorded for the remaining two calls. Of the 19 patients, 14 were transported by the Whately ambulance. The remaining calls were standby duties, mutual aid, cancellations or patient refusals.

Since the changes, the number of missed calls dropped from 49 percent to 9 percent.

The volunteer EMTs sign up for a 12-hour shift from 6 p.m. to 6 a.m. using an online calendar. Two EMTs are scheduled per shift. There are no shifts during the day.

Previously, there were no shifts and volunteers would respond to a call, not knowing whether anyone else was responding.

“With shifts, people guarantee they’ll be there when there’s a call,” Stone said.

The pay also increased to better encourage volunteers to leave full-time jobs. Whately EMTs receive $25 per shift. If they respond to a call and transport a patient, they receive an additional $75. During the day, an EMT receives $100 to respond and transport.

The higher stipend contrasts with the previous $13.94 hourly rate.

Over the past six months, the Whately service added three EMTs, to total 17 volunteers. There are currently four paramedics, four intermediate EMTs and nine basic EMTs.

The Whately service is licensed at the intermediate level.

Legacy Comments2

Whately EMTs do a great job. But it is important to remember that the intermediary service we currently provide as a stand-alone service will not be available in the future. We either need to find a way to provide 24/7 paramedic care service (which regionalization would do) or we will be forced to drop to a basic level care service. We will survive if we maintain only a stand-alone service, but we will thrive as a three town partnership that provides even better care, saves more lives and gets people to the hospital faster.

It's not true that Whately would drop down to a basic level ambulance. Our ambulance would change over to the new National standard of Advanced EMT level. The National standard doesn't recognize Intermidiate level but has an upgraded version in which they recognize as Advanced EMT.

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