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Consumer News

Some Big Y customers overcharged after processing error

Wednesday, September 2, 2015

SPRINGFIELD — Some Big Y customers Friday were erroneously overcharged due to a glitch in the supermarket chain’s credit and debit processing system. Transactions completed between 3 and 10 p.m. Aug. 28 may have been affected by a technical problem from payment processer NCR. In some cases, customers’ cards were charged double the amount of their purchase, according to NCR spokesman Jeff Dudash. In other cases, customers’ transactions may have …

Best Buy to close location at Hampshire Mall in Hadley Oct. 31

Monday, August 31, 2015

HADLEY — Electronics chain Best Buy will close its Hampshire Mall store on Oct. 31. The store employs a total of 64 employees, 26 of whom work full-time. All employees will be given the chance to apply at a nearby store, and those who don’t will be eligible for a severance package, according to company spokeswoman Carly Charlson. Charlson said the closure is …

New Atkins store opens in North Amherst Mill District

Monday, August 31, 2015

AMHERST — Bins filled with corn, lettuce and tomatoes — as well as tables displaying locally grown fruits and vegetables, including apples and peaches — will greet customers entering the new Atkins Farms Country Market satellite store in North Amherst. “The mainstay at Atkins has been the produce,” said store manager Matt O’Brien. …

Zoe’s Fish House in Hadley to reopen this summer after renovations

Sunday, May 17, 2015

HADLEY — Closed for renovations since October, Zoe’s Fish House may reopen in six to eight weeks, according to owner Jim Sands. Sands, of Goshen, said renovations have taken several months longer than anticipated. The restaurant used to be in its own freestanding building, and when renovations are …

Customers reflect on end of an era at Captain Video going-out-of-business sale in Amherst

Friday, May 15, 2015

AMHERST — Selecting silent films starring Buster Keaton, Charlie Chaplin and Harold Lloyd from the shelves at Captain Video, Allison Willette of Hadley observed that her children have enjoyed watching these classics. It was during a long car …

Deerfield Select Board approves plan for New England Natural Bakers factory on Jewett Avenue

Saturday, May 9, 2015

DEERFIELD — The Select Board last week unanimously approved the site plan for the New England Natural Bakers factory on the former Oxford Pickle site on Jewett Avenue. The permit was granted during a public hearing. The bakery, which makes organic granola and muesli, has been operating from …

Popular Gohyang Restaurant on Route 9 in Hadley reopens under new owner

Tuesday, May 5, 2015

HADLEY — A popular Route 9 Korean restaurant that features rooms for karaoke-style singing and a market selling authentic Korean products is back in business. Gohyang Restaurant recently returned under Hoony Song of Amherst, who with his wife …

King Street Eats restaurant in Northampton shuts its doors

Sunday, May 3, 2015

NORTHAMPTON — After just under two years in business, King Street Eats has closed its doors. An announcement was made Friday on the restaurant’s Facebook page. “King Street Eats will close today due to circumstances beyond our control,” the Friday Facebook post read. “We want to thank all …

Ford expands recall for door latch issues

Saturday, May 2, 2015

DETROIT — Ford on Friday said it is expanding by another 156,000 the number of vehicles being recalled for door latch problems at the directive of the National Highway Traffic Safety Administration, bringing the total to 545,906 vehicles in North America that need to be checked for the …

Nation’s last 2 HoJo’s soldier on

Wednesday, April 29, 2015

LAKE GEORGE, N.Y. — The 28 ice cream flavors are just a cool memory. Those fried clam plates? All but eighty-sixed. Howard Johnson’s restaurants — the once-ubiquitous orange-roofed eateries that nourished baby boomers before the rise of burgers …

Startup soap-making business Upward Ventures aims to empower women in Dominican Republic

Monday, April 27, 2015

AMHERST — Soap bars drying on a rack in a kitchen emit a variety of fragrances and are made with products as diverse as aloe, pine needles, sea salt and oatmeal. Created on top of a stove a …

Moe’s Southwest Grill to open in Northampton with benefit Wednesday

Tuesday, April 21, 2015

NORTHAMPTON — If you see people lined up Thursday morning on King Street awaiting the grand opening of the city’s newest fast-food restaurant, don’t assume it’s for the $5 burritos. More likely, the crowds are aiming to be among the 50 lucky people who will win free burritos …

Ice cream recalled over listeria

Tuesday, April 21, 2015

HOUSTON — A massive recall has brought more attention and put more pressure on a century-old Texas ice cream company that has been searching to discover how its products became linked to a deadly string of listeria cases. …