State offers pothole help

  • A pothole is shown last March on Woodlawn Avenue in Northampton. gazette file photo

Published: 2/23/2017 11:12:41 PM

NORTHAMPTON — The morning commute may soon be a little less bumpy, thanks to a recent pothole-reporting and tracking program on the Massachusetts Department of Transportation (MassDOT) website.

Residents can report potholes directly and easily to the website so that they can be quickly taken care of during the coming pothole season. The program has been successfully piloted in western and central Massachusetts, and will be expanded to the rest of the state throughout the year.

“By engaging the public, we gain the advantage of quicker response and repair times, which translates to safer, more efficient travel for everyone who uses the ommonwealth’s roads,” said Transportation Secretary and CEO Stephanie Pollack.

The program tracks the number of potholes filled and reported, as well as their size, location and cost. It even indicates what kind of materials were used to fill each pothole.

As of Thursday, at least 1,389 potholes had been repaired. Almost 100 of those were reported by the public via the website. So far, the last week of January reported the largest number of road repairs at 439.

Potholes can be reported to the website by emailing, or by calling MassDOT’s Pothole Hotline number at 857-368-6999.

Reports can also be filed with local or state police who will forward the report accordingly.


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